Privacy Policy

At Pack Raze, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, request a quote, purchase products, upload artwork, or communicate with our team. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information.

By using https://packraze.com/. You agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide when you use our website, request a quote, place an order, contact us, or communicate with our team.

Depending on how you interact with Pack Raze, the information we may collect includes:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping information
  • Company or business information
  • Product and packaging requirements
  • Box dimensions, including length, width, and depth
  • Packaging material preferences
  • Color and printing preferences
  • Order quantity
  • Artwork, logos, images, and other files submitted for customization
  • Information provided through quote or inquiry forms
  • Payment and transaction-related information
  • Communications and information you provide when contacting our customer service team

Our website’s quote forms may request information such as your name, email, phone number, dimensions, material, color, quantity, and artwork so that we can understand your packaging requirements and prepare an appropriate quote.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website
  • General website usage information
  • Date and time of website visits

This information helps us understand how visitors use our website and allows us to improve website performance, security, content, and user experience.

How We Use Your Information

Pack Raze may use the information we collect for legitimate business purposes, including:

  • Responding to quote requests and inquiries
  • Providing custom packaging and printing services
  • Processing and managing orders
  • Communicating about your order
  • Preparing custom packaging specifications
  • Reviewing and processing uploaded artwork
  • Providing design assistance
  • Processing payments and transactions
  • Arranging production and delivery
  • Providing customer support
  • Improving our products, services, and website
  • Preventing fraudulent or unauthorized activity
  • Maintaining website security
  • Sending service-related communications
  • Complying with applicable legal requirements

Our website allows customers to provide packaging specifications and artwork so that Pack Raze can prepare customized packaging solutions according to their requirements.

Artwork and Uploaded Files

If you upload artwork, logos, images, or other files to Pack Raze, we may use those files solely for purposes related to your requested packaging or printing services.

Uploaded files may be accessed by authorized members of our team and service providers involved in fulfilling your order, including design, production, printing, and customer support personnel.

You are responsible for ensuring that you have the necessary rights and permissions to submit any artwork, logo, image, text, or other content that you upload to our website.

Payment Information

When you make a payment through Pack Raze, payment-related information may be processed through secure payment processing services.

Pack Raze may receive transaction-related information necessary to confirm and manage your payment, but complete payment card information may be handled directly by the applicable payment processor.

We use reasonable security measures to help protect payment and personal information from unauthorized access, use, alteration, or disclosure.

Cookies and Similar Technologies

Pack Raze may use cookies and similar technologies to operate and improve our website.

Cookies may help us:

  • Remember certain website preferences
  • Understand website traffic and usage
  • Improve website functionality
  • Analyze visitor behavior
  • Improve website performance
  • Provide a better user experience

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Analytics and Website Services

We may use third-party analytics, advertising, security, hosting, or website service providers to help operate and improve Pack Raze.

These providers may collect or process certain technical information about website visitors according to their own privacy policies and applicable requirements.

Such services may help us understand website traffic, improve website performance, measure marketing activities, and maintain website security.

How We Share Your Information

Pack Raze does not sell your personal information as a standalone product.

We may share necessary information with trusted service providers when required to operate our business and fulfill your requests.

These parties may include:

  • Payment processing providers
  • Website hosting and technical service providers
  • Shipping and delivery providers
  • Printing and manufacturing partners
  • Design and production personnel
  • Customer support providers
  • Analytics and website service providers
  • Professional or legal advisers
  • Government authorities when required by law

We only intend to share information that is reasonably necessary for the applicable business, operational, legal, or service-related purpose.

Business and Order Information

Because Pack Raze provides custom packaging and printing services, certain information is required to accurately manufacture and deliver an order.

For example, product specifications may include packaging dimensions, material selection, quantity, printing requirements, finishing options, and customer-provided artwork.

We may retain this information as necessary to fulfill current or future orders, provide customer support, maintain business records, or comply with legal obligations.

Data Security

Pack Raze takes reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security of information transmitted to or through our website.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

  • The purpose for which the information was collected
  • The nature of the customer relationship
  • Order and transaction requirements
  • Customer service requirements
  • Legal, accounting, or regulatory obligations
  • Business recordkeeping requirements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

Third-Party Websites

Our website may contain links to third-party websites, services, or platforms. Pack Raze is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

Children’s Privacy

Pack Raze’s website and services are intended for businesses, customers, and general users who are legally able to use our services. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, which may include the right to:

  • Request access to certain personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Ask about how your information is used
  • Withdraw consent where processing is based on consent
  • Request information about certain disclosures or processing activities

These rights may be subject to applicable legal limitations and exceptions. To submit a privacy-related request, please contact Pack Raze using the information provided below.

Marketing Communications

If you receive promotional communications from Pack Raze, you may request to stop receiving marketing communications by following the unsubscribe instructions included in the communication or by contacting us.

Please note that even if you opt out of promotional communications, we may still send important service-related communications concerning your orders, payments, inquiries, or other transactions.

Changes to This Privacy Policy

Pack Raze may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, technologies, or applicable legal requirements. When we make changes, we will update the Last Updated date at the top of this page. We encourage visitors to review this Privacy Policy periodically to stay informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Pack Raze

Email: sales@packraze.com

Phone: +1 945-288-2998

Address: 744 Brick Row, 2345 Richardson, TX 75081

Website: https://packraze.com/

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.