Refund & Return Policy

At Pack Raze, customer satisfaction is our priority. We manufacture high-quality custom packaging solutions and strive to ensure every order meets your expectations. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are accepted.

Return Eligibility

Customers may request a return within 45 days of receiving their order. To qualify for a return:

  • The product must be unused and in its original condition.
  • The product should be returned in its original packaging whenever possible.
  • Proof of purchase or the order number must be provided.
  • The return request must be submitted within the 45-day return period.

Free Returns

Pack Raze offers free returns for eligible orders that meet the requirements outlined in this policy. Once your return request is approved, our support team will provide return instructions.

Return Method

Eligible products must be returned by mail. After your return request has been approved, we will provide the appropriate return shipping instructions.

Please do not send products back without receiving return authorization from our customer support team.

Refund Process

Once your returned item is received and inspected, we will review its condition and notify you of the outcome.

If your refund is approved:

  • The refund will be issued to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Shipping charges paid for expedited or special delivery services, if any, are generally non-refundable unless the return is due to our error.

Replacement for Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with:

  • Your order number.
  • Clear photographs of the product and packaging.
  • A brief description of the issue.

After verification, we will arrange a replacement or issue a refund when appropriate.

Custom Printed Products

Most products offered by Pack Raze are manufactured according to customer-provided artwork, dimensions, and specifications.

Because these items are personalized, returns or refunds are generally not accepted unless:

  • The product was manufactured incorrectly.
  • The item was damaged during shipping.
  • The delivered product does not match the approved order specifications.
  • The error was caused by Pack Raze.

We encourage customers to carefully review all digital proofs, artwork, sizes, colors, and order details before providing final approval.

Order Cancellation

Orders may be cancelled before production begins. If production has already started or the order has been completed, cancellation may not be possible, or partial charges may apply depending on the stage of production.

Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products approved through customer artwork and proofs.
  • Customized or personalized packaging without manufacturing defects.
  • Products damaged due to customer misuse or improper handling.
  • Items returned after the 45-day return period.

Refund Approval

Refunds are issued only after the returned product has been inspected and approved by our quality assurance team. If a refund request does not meet the requirements of this policy, it may be declined.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact our customer support team before returning any product.

Pack Raze

Email: sales@packraze.com

Phone: +1 945-288-2998

Address: 744 Brick Row, 2345 Richardson, TX 75081

We are committed to resolving every concern fairly and as quickly as possible.