Shipping Policy
At Pack Raze, we are committed to delivering your custom packaging orders quickly, securely, and efficiently. Please review our shipping policy to understand how we process and deliver orders within the United States.
Shipping Coverage
We currently provide shipping throughout the United States. If you require shipping to another destination, please contact our customer support team before placing your order.
Free Shipping
Pack Raze offers FREE standard shipping on eligible orders delivered within the United States. There are no hidden shipping charges for standard deliveries unless otherwise stated during the ordering process.
Order Processing Time
Once your order is confirmed and all artwork or design files have been approved, production begins promptly.
- Handling Time: 1–2 Business Days
Handling time includes order verification, artwork confirmation, quality inspection, and preparation for shipment.
Estimated Delivery Time
After your order has been dispatched, standard shipping typically requires. The total estimated delivery time is generally 4–6 business days, depending on your location and carrier operations.
Order Tracking
Once your shipment leaves our production facility, you will receive a shipping confirmation email containing your tracking information. Tracking updates may take several hours to become active after the package has been collected by the carrier.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order. Pack Raze cannot be held responsible for delays or additional shipping costs caused by incorrect or incomplete address information.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delivery may occasionally be affected by circumstances beyond our control, including:
- Severe weather conditions
- Public holidays
- Carrier delays
- Natural disasters
- High shipping volumes
If your shipment is delayed, our support team will gladly assist you in tracking your order.
Damaged or Lost Shipments
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible. We recommend reporting shipping issues within 5 business days of the expected delivery date so we can work with the shipping carrier to resolve the matter promptly.
Custom Packaging Orders
Because our products are manufactured according to customer specifications, production begins after order confirmation and artwork approval. Any changes requested after production has started may affect shipping schedules.
Contact Us
If you have any questions regarding shipping, delivery times, or order status, please contact the Pack Raze customer support team. We are always happy to assist you and provide updates regarding your shipment.
Pack Raze
Email: sales@packraze.com
Phone: +1 945-288-2998
Address: 744 Brick Row, 2345 Richardson, TX 75081
Website: https://packraze.com/