Shipping Policy

At Pack Raze, we are committed to delivering your custom packaging orders safely, securely, and on time. Please review our shipping policy below to understand how we process and deliver orders throughout the United States.

Shipping Coverage

We currently offer shipping throughout the United States.

For shipments to other destinations, please contact our customer support team before placing your order to confirm availability.

Shipping Cost

Shipping is completely free for eligible standard deliveries within the United States. There are no hidden shipping charges unless otherwise stated during the ordering process.

You pay only for the product itself.

Processing & Handling Time

All orders are processed within 1–2 business days after order confirmation and approval of all required artwork or design files.

Handling time includes order verification, artwork confirmation, quality checks, and preparation for shipment.

Processing times may vary for large or complex custom packaging orders. If there are any significant delays, our team will provide updates whenever possible.

Estimated Delivery Time

Once your order has been processed and shipped, standard transit typically takes 1–2 business days, depending on your location and carrier operations.

Total estimated time: 2–4 business days (including handling and transit).

Delivery times are estimates and may vary depending on your location, order requirements, and carrier operations.

Order Tracking

After your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information.

Please allow several hours for tracking updates to become active after the carrier collects your shipment. If you have any questions about your shipment’s progress, contact our support team.

Delayed or Lost Shipments

While we work to deliver every order within the estimated timeframe, delays can occasionally occur due to severe weather, public holidays, carrier backlogs, natural disasters, or high shipping volumes.

If your order has not arrived within the estimated delivery timeframe, please contact us at sales@packraze.com. Our team will help you track your shipment and work with the carrier where necessary.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before submitting your order.

Pack Raze cannot be held responsible for delivery delays or additional shipping costs caused by incorrect or incomplete address information.

Damaged Packages

If your package arrives damaged, please take photos immediately and reach out to our team within 48 hours of delivery. We’ll work quickly to resolve the issue or send a replacement.

Custom Packaging Orders

Our products are manufactured according to customer-provided artwork, dimensions, and specifications. Production begins after order confirmation and approval of the required design files.

Any changes requested after production has started may affect production schedules and estimated delivery dates.

Contact Us

For any shipping-related questions, delivery updates, or order status enquiries, please contact our customer support team.